Heatingoil

Construction & Industrial • United Kingdomheatingoil.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−3.9 vs. last month3.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#232of 404

Top 57% · Mid Pack

#1 (best)#404 (worst)

#230Peer

#231Peer

#232This company

#233Peer

#234Peer

Overall Customer Sentiment

Mid Pack

51% of reviews positive, 47% negative

51%

positive

Positive51%
Neutral2%
Negative47%

Sentiment Balance

Covering November 2024 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 40% negative and 13% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

27.0%

Pricing

13.4%

Customer Support

11.9%

Communication

11.5%

Response Speed

11.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 27.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100

72/100

signal score

•Built from a negative-review share of 53.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

52.3%

4★

7.2%

3★

7.5%

2★

4.7%

1★

28.3%

Based on 600 analyzed reviews. Sentiment is slipping: 68.3% of reviews in the last three months were positive, compared with 83.8% in the three months before that.

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