Based on public reviews and response behavior.
600 reviews over 295 days (about 62 per month). Busiest month: 22% of reviews.
Construction & Industrial average: score 66.3, rating 4.55 stars, reply rate 45.2%, over 2,119 ranked companies · benchmark 13 Oct 2026
Score
52.0
Industry average 66.3
14.3 below average
Rating
3.50
Industry average 4.55
1.05 below average
Reply rate
—
Industry average 45.2%
not measured
Among ranked Construction & Industrial companies
Only companies with enough recent, scoreable reviews are ranked.
51% of reviews positive, 47% negative
Covering November 2024 — 15 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 40% negative and 13% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,119 ranked companies in Construction & Industrial (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.171 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 52.0 sits in the bottom quarter of about 2,100 ranked Construction & Industrial companies (25th percentile: 55, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
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