Grailed

Apparel & Fashion • United Statesgrailed.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

35/100

+21.5 vs. last month3.08 ★ average rating · 1,313 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#313of 330

Top 95% · Bottom Tier

#1 (best)#330 (worst)

#311Peer

#312Peer

#313This company

#314Peer

#315Peer

Overall Customer Sentiment

Below Average

47% of reviews positive, 51% negative

47%

positive

Positive47%
Neutral3%
Negative51%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,280 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.2%

Loyalty

12.3%

Pricing

12.3%

Product Quality

11.2%

Communication

10.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100

55/100

signal score

•Built from a negative-review share of 51.0% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

43.5%

4★

7.2%

3★

4.2%

2★

4.3%

1★

40.9%

Based on 1,313 analyzed reviews. Sentiment is improving: 38.1% of reviews in the last three months were positive, compared with 19.5% in the three months before that.

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