Customereye

Grailed

Apparel & Fashion • United Statesgrailed.com

Review data last updated .

Based on public reviews and response behavior.

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882 reviews over 3,953 days (about 6.8 per month). Busiest month: 4% of reviews. Languages: en 88%, unknown 11%, de 0%.

Overall Score

31/100
+11.1 vs. last month2.68 ★ average rating · 882 reviews
31/100 from 882 reviews over 91 months, high confidence.

Apparel & Fashion average: score 64.5, rating 4.25 stars, reply rate 38.3%, over 2,361 ranked companies · benchmark 30 Oct 2026

Score

31.2

Industry average 64.5

33.3 below average

Rating

2.68

Industry average 4.25

1.57 below average

Reply rate

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Industry average 38.3%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#2291of 2361 ranked in Apparel & Fashion
Top 97% · Bottom Tierup 981 from last month
#1 (best)#2361 (worst)
#2289Peer
#2290Peer
#2291This company
#2292Peer
#2293Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

40% of reviews positive, 58% negative

40%
positive
  • Positive40%
  • Neutral2%
  • Negative58%

Sentiment Balance

Covering October 2026 — 9 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 56% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Pricing
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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