Based on public reviews and response behavior.
500 reviews over 166 days (about 92 per month). Busiest month: 27% of reviews. Languages: en 94%, unknown 5%, fr 0%.
Food & Dining average: score 52.0, rating 3.33 stars, reply rate 18.6%, over 391 ranked companies · benchmark 30 Oct 2026
Score
72.6
Industry average 52.0
20.6 above average
Rating
4.55
Industry average 3.33
1.22 above average
Reply rate
—
Industry average 18.6%
not measured
Among ranked Food & Dining companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 20% negative
Covering August 2026 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.
Based on 7 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 500 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Multiple negative reviews cite disappointment when expecting fresh fish but receiving frozen product. Audit all product listings to clearly label fresh, previously frozen, and flash-frozen items with explanatory copy about why flash-freezing preserves quality.
The platform shows a 0% reply rate in the last 12 months despite historical replies visible in the sample data. Assign a dedicated community manager or customer success resource to respond to all new reviews within 48 hours, and retroactively respond to recent negative reviews.
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