Based on public reviews and response behavior.
1,000 reviews over 497 days (about 61 per month). Busiest month: 16% of reviews. Languages: en 98%, unknown 2%, fr 0%.
Travel & Hospitality average: score 64.2, rating 4.08 stars, reply rate 42.8%, over 689 ranked companies · benchmark 30 Oct 2026
Score
69.6
Industry average 64.2
5.4 above average
Rating
2.94
Industry average 4.08
1.14 below average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
50% of reviews positive, 48% negative
Covering July 2026 — 43 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 49% of reviews in this period, with 51% negative and 0% neutral.
Share of theme mentions
Themes from the 1,000 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 689 ranked companies in Travel & Hospitality (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.132 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 88% of reviews against an industry average of 43%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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