Flyus

Travel & Hospitality • USflyus.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

72/100

−6.1 vs. last month4.08 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#6of 150

Top 4% · Top Tier

#1 (best)#150 (worst)

#4Peer

#5Peer

#6This company

#7Peer

#8Peer

Overall Customer Sentiment

Category Leader

53% of reviews positive, 46% negative

53%

positive

Positive53%
Neutral1%
Negative46%

Sentiment Balance

Covering October 2024 — 81 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 515 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

22.1%

Pricing

17.0%

Product Quality

13.9%

Response Speed

13.6%

Customer Support

10.5%

Most feedback concerns Onboarding.

The most common complaint theme is Pricing, making up 17.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100

48/100

signal score

•Built from a negative-review share of 46.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

59.9%

4★

16.6%

3★

7.8%

2★

3.2%

1★

12.5%

Based on 601 analyzed reviews. Sentiment is holding steady: 86.6% of reviews in the last three months were positive, compared with 85.4% in the three months before that.

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