Customereye

FirstKey Homes

Real Estate & Property • United Statesfirstkeyhomes.com

Review data last updated .

Based on public reviews and response behavior.

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1,399 reviews over 1,254 days (about 34 per month). Busiest month: 30% of reviews. Languages: en 95%, unknown 3%, es 2%.

Overall Score

46/100
−72.8 vs. last month4.20 ★ average rating · 1,399 reviews
46/100 from 1,399 reviews over 42 months, high confidence.

Real Estate & Property average: score 66.8, rating 4.21 stars, reply rate 55.5%, over 637 ranked companies · benchmark 6 Oct 2026

Score

45.9

Industry average 66.8

20.9 below average

Rating

4.20

Industry average 4.21

in line with average

Reply rate

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Industry average 55.5%

not measured

Competitive Performance Rank

Among ranked Real Estate & Property companies

#566of 637 ranked in Real Estate & Property
Top 89% · Bottom Tier
#1 (best)#637 (worst)
#564Peer
#565Peer
#566This company
#567Peer
#568Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

67% of reviews positive, 31% negative

67%
positive
  • Positive67%
  • Neutral2%
  • Negative31%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Problem Resolution
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Loyalty
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Pricing
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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