Customereye

Connells

Real Estate & Property • United Kingdomestateagents.connells.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 982 days (about 3.1 per month). Busiest month: 7% of reviews. Languages: en 100%.

Overall Score

41/100
−20.0 vs. last month2.05 ★ average rating · 100 reviews
41/100 from 100 reviews over 19 months, moderate confidence.

Real Estate & Property average: score 68.2, rating 4.28 stars, reply rate 48.7%, over 1,133 ranked companies · benchmark 1 Nov 2026

Score

41.1

Industry average 68.2

27.1 below average

Rating

2.05

Industry average 4.28

2.23 below average

Reply rate

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Industry average 48.7%

not measured

Competitive Performance Rank

Among ranked Real Estate & Property companies

#1061of 1133 ranked in Real Estate & Property
Top 94% · Bottom Tierup 385 from last month
#1 (best)#1133 (worst)
#1059Peer
#1060Peer
#1061This company
#1062Peer
#1063Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

34% of reviews positive, 66% negative

34%
positive
  • Positive34%
  • Neutral0%
  • Negative66%

Sentiment Balance

Covering October 2026 — 5 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Pricing
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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