Zoopla

Real Estate & Property • United Kingdomwww.zoopla.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

+20.0 vs. last month3.07 ★ average rating · 1,239 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#92of 92

Top 100% · Bottom Tier

#1 (best)#92 (worst)

#88Peer

#89Peer

#90Peer

#91Peer

#92This company

Overall Customer Sentiment

Below Average

50% of reviews positive, 48% negative

50%

positive

Positive50%
Neutral2%
Negative48%

Sentiment Balance

Covering July 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,156 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.8%

Communication

15.8%

Loyalty

12.2%

Product Quality

12.0%

Problem Resolution

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100

58/100

signal score

•Built from a negative-review share of 48.4% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

40.1%

4★

9.0%

3★

6.3%

2★

6.9%

1★

37.8%

Based on 1,239 analyzed reviews. Sentiment is holding steady: 50.0% of reviews in the last three months were positive, compared with 53.8% in the three months before that.

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