Blueground

Real Estate & Property • United Stateswww.theblueground.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−10.2 vs. last month3.98 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#74of 92

Top 80% · Bottom Tier

#1 (best)#92 (worst)

#72Peer

#73Peer

#74This company

#75Peer

#76Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 26% negative

73%

positive

Positive73%
Neutral1%
Negative26%

Sentiment Balance

Covering December 2024 — 30 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 23% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

20.9%

Customer Support

19.9%

Loyalty

11.6%

Problem Resolution

9.2%

Response Speed

8.7%

Most feedback concerns Product Quality.

The most common complaint theme is Loyalty, making up 11.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100

28/100

signal score

•Built from a negative-review share of 28.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

66.8%

4★

8.2%

3★

2.3%

2★

1.7%

1★

21.0%

Based on 600 analyzed reviews. Sentiment is improving: 83.3% of reviews in the last three months were positive, compared with 75.7% in the three months before that.

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