Customereye

Purplebricks UK

Real Estate & Property • United Kingdomwww.purplebricks.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

44/100
+2.2 vs. last month3.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#80of 92
Top 87% · Bottom Tier
#1 (best)#92 (worst)
#78Peer
#79Peer
#80This company
#81Peer
#82Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 33% negative

66%
positive
  • Positive66%
  • Neutral1%
  • Negative33%

Sentiment Balance

Covering October 2024 — 148 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 30% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
26.8%
Product Quality
12.7%
Communication
12.0%
Loyalty
10.6%
Onboarding
10.4%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 12.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100
46/100
signal score
  • Built from a negative-review share of 40.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating
5
65.2%
4
4.7%
3
3.8%
2
4.3%
1
22.0%

Based on 600 analyzed reviews.

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