Stax

Professional Services • United Statesfattmerchant.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

62/100

+33.3 vs. last month3.97 ★ average rating · 622 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#142of 517

Top 27% · Upper Half

#1 (best)#517 (worst)

#140Peer

#141Peer

#142This company

#143Peer

#144Peer

Overall Customer Sentiment

Above Average

71% of reviews positive, 28% negative

71%

positive

Positive71%
Neutral2%
Negative28%

Sentiment Balance

Covering July 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 606 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.7%

Onboarding

12.0%

Loyalty

11.4%

Product Quality

10.8%

Pricing

10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 11.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 27.7% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

68.8%

4★

4.3%

3★

1.8%

2★

5.3%

1★

19.8%

Based on 622 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 71.1% in the three months before that.

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