Compass Self Storage

Professional Servicescompassselfstorage.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

4.41 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#294of 517

Top 57% · Mid Pack

#1 (best)#517 (worst)

#292Peer

#293Peer

#294This company

#295Peer

#296Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 17% negative

83%

positive

Positive83%
Neutral1%
Negative17%

Sentiment Balance

Covering February 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 553 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

30.0%

Product Quality

22.0%

Loyalty

13.5%

Pricing

11.5%

Onboarding

7.4%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 4.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100

46/100

signal score

•Built from a negative-review share of 20.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

76.8%

4★

9.3%

3★

1.8%

2★

2.3%

1★

9.7%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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