Payzone

Professional Services • United Kingdomwww.payzone.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

61/100

+9.2 vs. last month4.07 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#147of 517

Top 28% · Upper Half

#1 (best)#517 (worst)

#145Peer

#146Peer

#147This company

#148Peer

#149Peer

Overall Customer Sentiment

Above Average

71% of reviews positive, 29% negative

71%

positive

Positive71%
Neutral1%
Negative28%

Sentiment Balance

Covering November 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 582 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

34.4%

Problem Resolution

12.5%

Product Quality

11.1%

Loyalty

10.8%

Communication

8.8%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 12.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 22.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

72.2%

4★

4.7%

3★

1.7%

2★

1.3%

1★

20.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 90.9% of reviews in the last three months were positive, compared with 93.6% in the three months before that.

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