Customereye

FarmFoods

Food & Beverage • United Statesfarmfoodsmarket.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
3.81 ★ average rating · 533 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#445of 551
Top 81% · Bottom Tier
#1 (best)#551 (worst)
#443Peer
#444Peer
#445This company
#446Peer
#447Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 27% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative27%

Sentiment Balance

Covering July 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 510 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.8%
Product Quality
17.9%
Loyalty
13.1%
Customer Support
11.7%
Pricing
9.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 5.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 28.3% across this company's analyzed reviews.
  • 10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating
5
64.0%
4
6.0%
3
1.7%
2
3.6%
1
24.8%

Based on 533 analyzed reviews. Sentiment is improving: 25.0% of reviews in the last three months were positive, compared with 14.3% in the three months before that.

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