Based on public reviews and response behavior.
1,107 reviews over 238 days (about 142 per month). Busiest month: 19% of reviews. Languages: en 99%, unknown 1%, af 0%.
Food & Dining average: score 52.0, rating 3.33 stars, reply rate 18.6%, over 391 ranked companies · benchmark 31 Oct 2026
Score
39.0
Industry average 52.0
13.0 below average
Rating
3.54
Industry average 3.33
0.21 above average
Reply rate
—
Industry average 18.6%
not measured
Among ranked Food & Dining companies
Only companies with enough recent, scoreable reviews are ranked.
54% of reviews positive, 44% negative
Covering August 2026 — 54 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 31% of reviews in this period, with 67% negative and 2% neutral.
Share of theme mentions
Themes from the 1,107 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 391 ranked companies in Food & Dining (benchmark 31 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.222 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.369). Review the worst months in the trend data to identify specific operational or product issues.
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