Factor75

Food & Dining • USfactor75.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

−5.0 vs. last month2.83 ★ average rating · 1,100 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#63of 71

Top 89% · Bottom Tier

#1 (best)#71 (worst)

#61Peer

#62Peer

#63This company

#64Peer

#65Peer

Overall Customer Sentiment

Below Average

43% of reviews positive, 55% negative

43%

positive

Positive43%
Neutral2%
Negative55%

Sentiment Balance

Covering July 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,093 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.5%

Product Quality

15.7%

Customer Support

14.7%

Pricing

12.1%

Loyalty

9.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH75/100

75/100

signal score

•Built from a negative-review share of 54.6% across this company's analyzed reviews.
•32 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

26.8%

4★

13.4%

3★

12.6%

2★

10.1%

1★

37.1%

Based on 1,100 analyzed reviews. Sentiment is holding steady: 19.8% of reviews in the last three months were positive, compared with 20.6% in the three months before that.

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