Based on public reviews and response behavior.
199 reviews over 99 days (about 61 per month). Busiest month: 50% of reviews. Languages: en 94%, de 3%, fr 2%.
General Retail & Marketplaces average: score 61.8, rating 4.18 stars, reply rate 35.2%, over 2,520 ranked companies · benchmark 9 Oct 2026
Score
65.4
Industry average 61.8
3.6 above average
Rating
4.33
Industry average 4.18
0.15 above average
Reply rate
—
Industry average 35.2%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
69% of reviews positive, 30% negative
Covering September 2026 — 49 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 27% negative and 2% neutral.
Based on 4 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 199 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,520 ranked companies in General Retail & Marketplaces (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 16% of reviews against an industry average of 35%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Delivery Shipping" is the strongest recurring theme in the reviews: 132 mentions with a sentiment score of 74.80/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
