Eureka Direct.co.uk

Healthcare & Medical • United Kingdomeurekadirect.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−4.0 vs. last month4.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#413of 615

Top 67% · Mid Pack

#1 (best)#615 (worst)

#411Peer

#412Peer

#413This company

#414Peer

#415Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 19% negative

79%

positive

Positive79%
Neutral2%
Negative19%

Sentiment Balance

Covering November 2024 — 29 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

26.2%

Response Speed

18.0%

Customer Support

16.0%

Product Quality

11.7%

Onboarding

8.6%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100

35/100

signal score

•Built from a negative-review share of 35.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

91.8%

4★

3.2%

3★

2.0%

2★

1.0%

1★

2.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.0% of reviews in the last three months were positive, compared with 96.2% in the three months before that.

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