Customereye

StellaLife®, Inc.

Healthcare & Medical • United Statesstellalife.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

49/100
−3.5 vs. last month4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#468of 615
Top 76% · Bottom Tier
#1 (best)#615 (worst)
#466Peer
#467Peer
#468This company
#469Peer
#470Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 24% negative

73%
positive
  • Positive73%
  • Neutral3%
  • Negative24%

Sentiment Balance

Covering September 2024 — 14 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
18.3%
Delivery Shipping
16.8%
Loyalty
16.2%
Product Quality
14.8%
Response Speed
10.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 33.7% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
87.0%
4
6.2%
3
1.7%
2
0.7%
1
4.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.8% of reviews in the last three months were positive, compared with 92.9% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis