SpinLife

Healthcare & Medical • United Stateswww.spinlife.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−1.1 vs. last month4.08 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#547of 615

Top 89% · Bottom Tier

#1 (best)#615 (worst)

#545Peer

#546Peer

#547This company

#548Peer

#549Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 33% negative

64%

positive

Positive64%
Neutral3%
Negative33%

Sentiment Balance

Covering September 2024 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 36% negative and 14% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.0%

Customer Support

17.6%

Response Speed

10.8%

Onboarding

9.6%

Product Quality

9.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 40.3% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

67.2%

4★

8.2%

3★

5.0%

2★

5.3%

1★

14.3%

Based on 600 analyzed reviews. Sentiment is slipping: 71.4% of reviews in the last three months were positive, compared with 82.0% in the three months before that.

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