Customereye

EU Automation

Construction & Industrial • Germanyeuautomation.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

63/100
+17.6 vs. last month4.76 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#97of 404
Top 24% · Top Tier
#1 (best)#404 (worst)
#95Peer
#96Peer
#97This company
#98Peer
#99Peer

Overall Customer Sentiment

Category Leader

72% of reviews positive, 26% negative

72%
positive
  • Positive72%
  • Neutral3%
  • Negative26%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.0%
Response Speed
16.4%
Delivery Shipping
14.6%
Product Quality
13.7%
Loyalty
10.1%

Most feedback concerns Customer Support.

The most common complaint theme is Value For Money, making up 1.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • Built from a negative-review share of 33.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
87.7%
4
7.2%
3
1.7%
2
1.0%
1
2.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 97.0% in the three months before that.

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