Customereye

Drainage Online

Construction & Industrialdrainageonline.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 3,143 days (about 1 per month). Busiest month: 7% of reviews. Languages: en 100%.

Overall Score

63/100
3.62 ★ average rating · 100 reviews
63/100 from 100 reviews over 12 months, moderate confidence.

Construction & Industrial average: score 66.0, rating 4.56 stars, reply rate 45.4%, over 1,919 ranked companies · benchmark 10 Oct 2026

Score

63.0

Industry average 66.0

3.0 below average

Rating

3.62

Industry average 4.56

0.94 below average

Reply rate

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Industry average 45.4%

not measured

Competitive Performance Rank

Among ranked Construction & Industrial companies

#1096of 1919 ranked in Construction & Industrial
Top 57% · Mid Pack
#1 (best)#1919 (worst)
#1094Peer
#1095Peer
#1096This company
#1097Peer
#1098Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

65% of reviews positive, 33% negative

65%
positive
  • Positive65%
  • Neutral2%
  • Negative33%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Delivery Shipping
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Communication
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Product Quality
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Response Speed
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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