Escrow

Professional Services • United Statesescrow.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

+25.0 vs. last month3.33 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#489of 517

Top 95% · Bottom Tier

#1 (best)#517 (worst)

#487Peer

#488Peer

#489This company

#490Peer

#491Peer

Overall Customer Sentiment

Below Average

57% of reviews positive, 41% negative

57%

positive

Positive57%
Neutral1%
Negative41%

Sentiment Balance

Covering August 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.3%

Response Speed

12.9%

Pricing

10.8%

Loyalty

10.8%

Communication

10.3%

Most feedback concerns Customer Support.

The most common complaint theme is Response Speed, making up 12.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH49/100

49/100

signal score

•Built from a negative-review share of 39.0% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

53.3%

4★

2.8%

3★

4.3%

2★

2.7%

1★

36.8%

Based on 600 analyzed reviews. Sentiment is improving: 53.8% of reviews in the last three months were positive, compared with 40.0% in the three months before that.

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