Customereye

Cedcommerce

Professional Services • United Statescedcommerce.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

56/100
−5.0 vs. last month4.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#224of 517
Top 43% · Upper Half
#1 (best)#517 (worst)
#222Peer
#223Peer
#224This company
#225Peer
#226Peer

Overall Customer Sentiment

Above Average

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
29.8%
Product Quality
15.8%
Problem Resolution
12.4%
Loyalty
11.8%
Response Speed
9.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW5/100
5/100
signal score
  • •Built from a negative-review share of 10.7% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
91.2%
4★
1.5%
3★
0.3%
2★
0.3%
1★
6.7%

Based on 600 analyzed reviews. Sentiment is improving: 86.5% of reviews in the last three months were positive, compared with 76.5% in the three months before that.

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