Customereye

Rytr

Professional Services • United Statesrytr.me

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
4.68 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#248of 517
Top 48% · Upper Half
#1 (best)#517 (worst)
#246Peer
#247Peer
#248This company
#249Peer
#250Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 11% negative

87%
positive
  • Positive87%
  • Neutral2%
  • Negative11%

Sentiment Balance

Covering August 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.0%
Customer Support
21.6%
Onboarding
13.3%
Loyalty
11.5%
Communication
7.9%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100
24/100
signal score
  • Built from a negative-review share of 23.7% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
85.3%
4
7.8%
3
1.5%
2
0.2%
1
5.2%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 84.6% in the three months before that.

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