English Heritage

Travel & Hospitality • United Kingdomenglish-heritage.org.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

4.35 ★ average rating · 605 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#41of 150

Top 27% · Upper Half

#1 (best)#150 (worst)

#39Peer

#40Peer

#41This company

#42Peer

#43Peer

Overall Customer Sentiment

Above Average

66% of reviews positive, 32% negative

66%

positive

Positive66%
Neutral2%
Negative32%

Sentiment Balance

Covering December 2025 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 603 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2025.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

30.4%

Response Speed

19.2%

Problem Resolution

13.7%

Communication

12.7%

Product Quality

7.4%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 12.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100

55/100

signal score

•Built from a negative-review share of 32.4% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

75.4%

4★

8.8%

3★

2.5%

2★

2.1%

1★

11.2%

Based on 605 analyzed reviews. Sentiment is slipping: 40.0% of reviews in the last three months were positive, compared with 96.7% in the three months before that.

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