Travel & Hospitality • United Kingdomenglish-heritage.org.uk
Review data last updated .
Based on public reviews and response behavior.
605 reviews.
Travel & Hospitality average: score 61.3, rating 3.93 stars, reply rate 39.5%, over 971 ranked companies · benchmark 13 Oct 2026
Score
59.5
Industry average 61.3
1.8 below average
Rating
4.35
Industry average 3.93
0.42 above average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
66% of reviews positive, 32% negative
Covering December 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 605 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 971 ranked companies in Travel & Hospitality (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 39%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 463 mentions with a sentiment score of 71.70/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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