Travel & Hospitality • United Kingdomthesqua.re
Review data last updated .
Based on public reviews and response behavior.
346 days of reviews, with a steady monthly review flow. Busiest month: 14% of reviews. Languages: en 100%.
Travel & Hospitality average: score 64.8, rating 4.12 stars, reply rate 43.4%, over 663 ranked companies · benchmark 5 Nov 2026
Score
83.7
Industry average 64.8
18.9 above average
Rating
4.66
Industry average 4.12
0.54 above average
Reply rate
—
Industry average 43.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
93% of reviews positive, 7% negative
Covering September 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 663 ranked companies in Travel & Hospitality (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 83.7 places the company in the top quarter of about 650 ranked Travel & Hospitality companies (75th percentile: 77). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
"Customer Support" is the strongest recurring theme in the reviews: 129 mentions with a sentiment score of 93.00/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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