Based on public reviews and response behavior.
200 reviews over 161 days (about 38 per month). Busiest month: 23% of reviews. Languages: en 98%, fr 2%, de 1%.
Travel & Hospitality average: score 61.7, rating 4.01 stars, reply rate 42.5%, over 672 ranked companies · benchmark 6 Oct 2026
Score
83.6
Industry average 61.7
21.9 above average
Rating
4.55
Industry average 4.01
0.54 above average
Reply rate
—
Industry average 42.5%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
87% of reviews positive, 13% negative
Covering September 2026 — 30 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.
Based on 6 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 672 ranked companies in Travel & Hospitality (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 83.6 places the company in the top quarter of about 650 ranked Travel & Hospitality companies (75th percentile: 75). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
The company replies to 96% of reviews against an industry average of 43%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
