Based on public reviews and response behavior.
197 reviews over 70 days (about 86 per month). Busiest month: 46% of reviews. Languages: en 78%, es 7%, fr 5%.
Travel & Hospitality average: score 64.2, rating 4.08 stars, reply rate 42.8%, over 689 ranked companies · benchmark 30 Oct 2026
Score
66.0
Industry average 64.2
1.8 above average
Rating
4.49
Industry average 4.08
0.41 above average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
69% of reviews positive, 28% negative
Covering September 2026 — 30 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 17% negative and 3% neutral.
Based on 3 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 197 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 689 ranked companies in Travel & Hospitality (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.327 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 99% of reviews against an industry average of 43%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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