Customereye

Hostelworld

Travel & Hospitalitywww.hostelworld.com

Review data last updated .

Based on public reviews and response behavior.

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197 reviews over 70 days (about 86 per month). Busiest month: 46% of reviews. Languages: en 78%, es 7%, fr 5%.

Overall Score

66/100
Short observation window (70 days)
+10.9 vs. last month4.49 ★ average rating · 197 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#70of 245
Top 29% · Upper Half
#1 (best)#245 (worst)
#68Peer
#69Peer
#70This company
#71Peer
#72Peer

10 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Above Average

69% of reviews positive, 28% negative

69%
positive
  • Positive69%
  • Neutral3%
  • Negative28%

Sentiment Balance

Covering September 2026 — 30 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 17% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Theme Distribution

Share of theme mentions

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