Customereye

TripAdvisor

Travel & Hospitalitywww.tripadvisor.jp

Review data last updated .

Based on public reviews and response behavior.

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5,000 reviews over 3,753 days (about 41 per month). Busiest month: 7% of reviews. Languages: en 89%, us 10%, ja 1%.

Overall Score

63/100
−2.4 vs. last month4.25 ★ average rating · 5,000 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#66of 229
Top 29% · Upper Half
#1 (best)#229 (worst)
#64Peer
#65Peer
#66This company
#67Peer
#68Peer

1 company not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Above Average

72% of reviews positive, 27% negative

72%
positive
  • Positive72%
  • Neutral1%
  • Negative27%

Sentiment Balance

Covering August 2026 — 151 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 30% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

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