Based on public reviews and response behavior.
5,000 reviews over 3,692 days (about 41 per month). Busiest month: 7% of reviews. Languages: en 87%, unknown 10%, fr 1%.
Travel & Hospitality average: score 64.2, rating 4.08 stars, reply rate 42.8%, over 689 ranked companies · benchmark 30 Oct 2026
Score
65.6
Industry average 64.2
1.4 above average
Rating
4.25
Industry average 4.08
0.17 above average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 22% negative
Covering October 2026 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.
Share of theme mentions
Themes from the 5,000 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 689 ranked companies in Travel & Hospitality (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 43%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Product Quality" is the strongest recurring theme in the reviews: 1966 mentions with a sentiment score of 87.90/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
