Customereye

EnergyAustralia

Energy & Utilities • Australiaenergyaustralia.com.au

Review data last updated .

Based on public reviews and response behavior.

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197 reviews over 227 days (about 26 per month). Busiest month: 76% of reviews — one month dominates this sample. Languages: en 95%, unknown 5%.

Overall Score

67/100
+48.9 vs. last month4.17 ★ average rating · 197 reviews
67/100 from 197 reviews over 4 months, limited confidence. one month holds 76% of the reviews.

Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026

Score

67.0

Industry average 66.1

0.9 above average

Rating

4.17

Industry average 4.23

0.06 below average

Reply rate

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Industry average 51.2%

not measured

Competitive Performance Rank

Among ranked Energy & Utilities companies

#277of 504 ranked in Energy & Utilities
Top 55% · Mid Packup 112 from last month
#1 (best)#504 (worst)
#275Peer
#276Peer
#277This company
#278Peer
#279Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral1%
  • Negative23%

Sentiment Balance

Covering April 2026 — 9 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Onboarding
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Customer Support
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Communication
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Response Speed
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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