Based on public reviews and response behavior.
200 reviews over 26 days (about 234 per month). Busiest month: 61% of reviews — one month dominates this sample. Languages: en 97%, unknown 2%, af 1%.
Energy & Utilities average: score 65.8, rating 4.23 stars, reply rate 50.7%, over 512 ranked companies · benchmark 1 Nov 2026
Score
66.7
Industry average 65.8
0.9 above average
Rating
4.42
Industry average 4.23
0.19 above average
Reply rate
—
Industry average 50.7%
not measured
Among ranked Energy & Utilities companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 22% negative
Covering September 2026 — 78 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 23% negative and 5% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 200 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 512 ranked companies in Energy & Utilities (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.225 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 79% of reviews against an industry average of 51%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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