Empire Learning

Professional Certification & Skills • United Statesempirelearning.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−8.9 vs. last month4.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#217of 281

Top 77% · Bottom Tier

#1 (best)#281 (worst)

#215Peer

#216Peer

#217This company

#218Peer

#219Peer

Overall Customer Sentiment

Below Average

82% of reviews positive, 17% negative

82%

positive

Positive82%
Neutral2%
Negative17%

Sentiment Balance

Covering September 2024 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 25% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

33.2%

Product Quality

15.8%

Loyalty

13.5%

Customer Support

11.9%

Response Speed

7.9%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100

28/100

signal score

•Built from a negative-review share of 27.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

88.5%

4★

8.0%

3★

2.0%

2★

0.3%

1★

1.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 99.1% of reviews in the last three months were positive, compared with 98.5% in the three months before that.

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