Customereye

safeMedicate

Professional Certification & Skills • United Kingdomsafemedicate.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

86/100
4.71 ★ average rating · 77 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#1of 281
Top 1% · Top Tier
#1 (best)#281 (worst)
#1This company
#2Peer
#3Peer
#4Peer
#5Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative20%

Sentiment Balance

Covering September 2019 — 44 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 16% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 76 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2019.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
30.0%
Product Quality
20.0%
Onboarding
17.0%
Loyalty
14.0%
Problem Resolution
8.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100
20/100
signal score
  • Built from a negative-review share of 19.5% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
77.9%
4
18.2%
3
1.3%
2
2.6%
1
0.0%

Based on 77 analyzed reviews. Sentiment is holding steady: 96.2% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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