Eligo Energy

Energy & Utilities • United Stateseligoenergy.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

65/100

4.29 ★ average rating · 462 reviews

Competitive Performance Rank

Among fully-analyzed Energy & Utilities companies

#6of 36

Top 17% · Top Tier

#1 (best)#36 (worst)

#4Peer

#5Peer

#6This company

#7Peer

#8Peer

Overall Customer Sentiment

Category Leader

76% of reviews positive, 23% negative

76%

positive

Positive76%
Neutral1%
Negative23%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 431 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.9%

Pricing

15.3%

Product Quality

12.9%

Loyalty

12.3%

Onboarding

10.1%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 7.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 33.3% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

71.2%

4★

12.3%

3★

2.2%

2★

2.8%

1★

11.5%

Based on 462 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 83.3% in the three months before that.

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