Customereye

Certas Energy

Energy & Utilitieswww.certasenergy.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 18 days (about 169 per month). Busiest month: 99% of reviews — one month dominates this sample. Languages: en 96%, unknown 3%, ca 1%.

Overall Score

68/100
Short observation window (18 days)
4.62 ★ average rating · 100 reviews
68/100 from 100 reviews over 1 months, moderate confidence. trend not shown: window under six months. one month holds 99% of the reviews.

Energy & Utilities average: score 62.9, rating 4.14 stars, reply rate 45.9%, over 631 ranked companies · benchmark 16 Sept 2026

Score67.9vs 62.95.0Rating4.62vs 4.140.48Reply ratevs 45.9%

Competitive Performance Rank

Among ranked Energy & Utilities companies

#276of 631 ranked in Energy & Utilities
Top 44% · Upper Half
#1 (best)#631 (worst)
#274Peer
#275Peer
#276This company
#277Peer
#278Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

74% of reviews positive, 25% negative

74%
positive
  • Positive74%
  • Neutral1%
  • Negative25%

Sentiment Balance

Covering August 2026 — 100 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 25% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 1 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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