Customereye

Elegant Gifts

Food & Beverage • United Stateselegant-gifts.co

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
4.68 ★ average rating · 387 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#412of 551
Top 75% · Mid Pack
#1 (best)#551 (worst)
#410Peer
#411Peer
#412This company
#413Peer
#414Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 22% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative22%

Sentiment Balance

Covering April 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 356 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
28.3%
Response Speed
17.4%
Product Quality
16.4%
Pricing
10.0%
Loyalty
9.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • Built from a negative-review share of 33.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
85.5%
4
5.9%
3
3.4%
2
1.0%
1
4.1%

Based on 387 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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