Customereye

LiveLean

Food & Beverage • United Kingdomlivelean.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

70/100
−23.5 vs. last month4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#41of 551
Top 7% · Top Tier
#1 (best)#551 (worst)
#39Peer
#40Peer
#41This company
#42Peer
#43Peer

Overall Customer Sentiment

Category Leader

87% of reviews positive, 13% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering June 2018 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2018.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
23.2%
Delivery Shipping
20.7%
Loyalty
15.5%
Customer Support
10.2%
Pricing
8.7%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 2.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 19.3% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
80.0%
4
10.5%
3
4.0%
2
2.3%
1
3.2%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 97.4% in the three months before that.

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