WholeLatteLove

Food & Beverage • United Stateswww.wholelattelove.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−2.8 vs. last month4.69 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#354of 551

Top 64% · Mid Pack

#1 (best)#551 (worst)

#352Peer

#353Peer

#354This company

#355Peer

#356Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%

positive

Positive81%
Neutral1%
Negative18%

Sentiment Balance

Covering September 2024 — 105 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.2%

Delivery Shipping

16.7%

Product Quality

15.4%

Response Speed

11.4%

Pricing

11.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100

27/100

signal score

•Built from a negative-review share of 27.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

86.2%

4★

6.2%

3★

2.5%

2★

0.7%

1★

4.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.3% of reviews in the last three months were positive, compared with 95.9% in the three months before that.

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