Based on public reviews and response behavior.
600 reviews over 85 days (about 215 per month). Busiest month: 72% of reviews — one month dominates this sample.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 16 Oct 2026
Score
69.7
Industry average 66.3
3.4 above average
Rating
4.44
Industry average 4.29
0.15 above average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
86% of reviews positive, 14% negative
Covering October 2024 — 75 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 13% negative and 1% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
"Product Quality" is the strongest recurring theme in the reviews: 338 mentions with a sentiment score of 88.40/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
