Customereye

DVS Power Tools Ltd.

Construction & Industrial • United Kingdomdvspowertools.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
4.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#269of 404
Top 67% · Mid Pack
#1 (best)#404 (worst)
#267Peer
#268Peer
#269This company
#270Peer
#271Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative20%

Sentiment Balance

Covering November 2024 — 19 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.7%
Response Speed
17.5%
Product Quality
15.8%
Pricing
14.9%
Customer Support
12.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100
48/100
signal score
  • Built from a negative-review share of 36.3% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
92.2%
4
2.5%
3
0.7%
2
0.5%
1
4.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.4% of reviews in the last three months were positive, compared with 95.3% in the three months before that.

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