Customereye

Dünyada Kitap

Software & Web Servicesdunyadakitap.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

53 reviews over 172 days (about 9.4 per month). Busiest month: 19% of reviews. Languages: en 62%, tr 34%, de 2%.

Overall Score

54/100
Short observation window (172 days)
−20.0 vs. last month4.36 ★ average rating · 53 reviews
54/100 from 53 reviews over 6 months, limited confidence. trend not shown: window under six months. sentiment from 66% of reviews.

Software & Web Services average: score 60.7, rating 4.06 stars, reply rate 34.1%, over 3,306 ranked companies · benchmark 23 Oct 2026

Score

54.3

Industry average 60.7

6.4 below average

Rating

4.36

Industry average 4.06

0.30 above average

Reply rate

—

Industry average 34.1%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#2264of 3306 ranked in Software & Web Services
Top 68% · Mid Packdown 290 from last month
#1 (best)#3306 (worst)
#2262Peer
#2263Peer
#2264This company
#2265Peer
#2266Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Based on 66% of reviews
Mid Pack

83% of reviews positive, 14% negative

83%
positive
  • Positive83%
  • Neutral3%
  • Negative14%

Sentiment Balance

Covering September 2026 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 6 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Response Speed
Hidden
Customer Support
Hidden
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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