Customereye

Marcaria

Software & Web Servicesmarcaria.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

52/100
−47.3 vs. last month4.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#183of 363
Top 50% · Mid Pack
#1 (best)#363 (worst)
#181Peer
#182Peer
#183This company
#184Peer
#185Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 17% negative

80%
positive
  • Positive80%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering August 2024 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 50% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
30.1%
Product Quality
16.3%
Response Speed
12.7%
Loyalty
10.9%
Onboarding
8.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • •Built from a negative-review share of 39.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
92.7%
4★
5.3%
3★
0.8%
2★
0.2%
1★
1.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 97.1% in the three months before that.

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