DocHub

Software & Web Services • United Statesdochub.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

+14.2 vs. last month4.83 ★ average rating · 602 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#182of 363

Top 50% · Mid Pack

#1 (best)#363 (worst)

#180Peer

#181Peer

#182This company

#183Peer

#184Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 16% negative

80%

positive

Positive80%
Neutral3%
Negative16%

Sentiment Balance

Covering September 2024 — 34 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 18% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 601 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

38.2%

Product Quality

21.5%

Customer Support

11.1%

Loyalty

9.1%

Response Speed

6.4%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100

16/100

signal score

•Built from a negative-review share of 16.4% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

86.5%

4★

10.6%

3★

2.2%

2★

0.2%

1★

0.5%

Based on 602 analyzed reviews. Sentiment is holding steady: 98.8% of reviews in the last three months were positive, compared with 99.4% in the three months before that.

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