Based on public reviews and response behavior.
600 reviews over 354 days (about 52 per month). Busiest month: 19% of reviews.
Construction & Industrial average: score 66.2, rating 4.55 stars, reply rate 45.1%, over 2,078 ranked companies · benchmark 12 Oct 2026
Score
56.8
Industry average 66.2
9.4 below average
Rating
4.06
Industry average 4.55
0.49 below average
Reply rate
—
Industry average 45.1%
not measured
Among ranked Construction & Industrial companies
Only companies with enough recent, scoreable reviews are ranked.
60% of reviews positive, 38% negative
Covering November 2024 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,078 ranked companies in Construction & Industrial (benchmark 12 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.183 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 99% of reviews against an industry average of 45%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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