Customereye

DedicatedMC, LLC

Gaming & Esports • United Statesdedicatedmc.io

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

62/100
4.82 ★ average rating · 553 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#45of 259
Top 17% · Top Tier
#1 (best)#259 (worst)
#43Peer
#44Peer
#45This company
#46Peer
#47Peer

Overall Customer Sentiment

Category Leader

86% of reviews positive, 13% negative

86%
positive
  • Positive86%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 548 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.7%
Product Quality
15.9%
Response Speed
12.8%
Problem Resolution
11.8%
Loyalty
9.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100
30/100
signal score
  • Built from a negative-review share of 15.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
92.9%
4
2.9%
3
0.5%
2
0.9%
1
2.7%

Based on 553 analyzed reviews. Sentiment is slipping: 92.9% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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