Based on public reviews and response behavior.
113 reviews over 394 days (about 8.7 per month). Busiest month: 90% of reviews — one month dominates this sample. Languages: en 99%, uk 1%.
Gaming & Esports average: score 57.8, rating 4.00 stars, reply rate 26.4%, over 1,210 ranked companies · benchmark 22 Oct 2026
Score
57.2
Industry average 57.8
0.6 below average
Rating
4.50
Industry average 4.00
0.50 above average
Reply rate
—
Industry average 26.4%
not measured
Among ranked Gaming & Esports companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 12% negative
Covering April 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 113 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,210 ranked companies in Gaming & Esports (benchmark 22 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 12% of reviews against an industry average of 26%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Loyalty" is the strongest recurring theme in the reviews: 39 mentions with a sentiment score of 84.15/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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