Coversandall

Home & Livingcoversandall.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−40.0 vs. last month3.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#592of 675

Top 88% · Bottom Tier

#1 (best)#675 (worst)

#590Peer

#591Peer

#592This company

#593Peer

#594Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 35% negative

63%

positive

Positive63%
Neutral2%
Negative35%

Sentiment Balance

Covering December 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.0%

Product Quality

18.4%

Customer Support

12.4%

Loyalty

10.9%

Communication

7.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100

46/100

signal score

•Built from a negative-review share of 33.7% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

52.2%

4★

6.3%

3★

4.5%

2★

4.8%

1★

32.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 60.0% of reviews in the last three months were positive, compared with 63.6% in the three months before that.

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