Customereye

Drench

Home & Living • United Kingdomdrench.co.uk

Review data last updated .

Based on public reviews and response behavior.

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58 days of reviews, with a steady monthly review flow. Busiest month: 54% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

70/100
Short observation window (58 days)
−7.2 vs. last month4.53 ★ average rating
70/100 from public reviews over 3 months, limited confidence. trend not shown: window under six months. one month holds 54% of the reviews.

Home & Living average: score 66.9, rating 4.38 stars, reply rate 43.9%, over 5,926 ranked companies · benchmark 5 Nov 2026

Score

70.1

Industry average 66.9

3.2 above average

Rating

4.53

Industry average 4.38

0.15 above average

Reply rate

—

Industry average 43.9%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#2695of 5926 ranked in Home & Living
Top 45% · Upper Halfdown 161 from last month
#1 (best)#5926 (worst)
#2693Peer
#2694Peer
#2695This company
#2696Peer
#2697Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative20%

Sentiment Balance

Covering September 2026, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 27% negative and 2% neutral.

Sentiment Trend Over Time

Review activity
Hidden

Based on 3 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Product Quality
Hidden
Customer Support
Hidden
Loyalty
Hidden
Problem Resolution
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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