LilySilk

Home & Living • United Stateslilysilk.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

66/100

−1.8 vs. last month4.29 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#114of 675

Top 17% · Top Tier

#1 (best)#675 (worst)

#112Peer

#113Peer

#114This company

#115Peer

#116Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 21% negative

77%

positive

Positive77%
Neutral2%
Negative21%

Sentiment Balance

Covering December 2024 — 116 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 22% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

21.5%

Delivery Shipping

16.8%

Customer Support

13.9%

Response Speed

12.7%

Loyalty

9.9%

Most feedback concerns Product Quality.

The most common complaint theme is Value For Money, making up 2.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100

26/100

signal score

•Built from a negative-review share of 21.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

75.7%

4★

4.3%

3★

4.5%

2★

4.2%

1★

11.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 84.1% of reviews in the last three months were positive, compared with 85.0% in the three months before that.

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